> WHO ARE FORTIS STUDENT LIVING?
Your leasehold is managed through Fortis Lettings and Management who, along with Fortis Estate Management, operate the brand Fortis Student Living.
> WHO ARE FORTIS ESTATE MANAGEMENT?
Your freehold is managed by Fortis Estate Management.
If you have any queries regarding your freehold management, please email firstname.lastname@example.org.
> HOW DO I KNOW WHEN MY APARTMENT IS LET TO A STUDENT?
Please call our lettings department on +44 (0)161 924 3868 if you would like to know the lettings status of your apartment. They will be able to provide details including contract length, weekly rental payments and projected gross rental income.
> WHAT IS THE STANDARD CONTRACT LENGTH FOR A STUDENT?
Our booking system allows students to book a 44 or 51-week contract.
Should a student wish to book a different number of weeks, they may do so if requested within the bookings 14 day cooling-off period.
> WHAT IS THE COOLING OFF PERIOD?
As per the company’s Terms & Conditions all new bookings are subject to contract.
Should the tenant wish to make an amendment within 14 days of their initial booking, they are well within their rights to do so.
> WHAT IS A ‘SHORT-TERM LET’ ?
If a standard contract length let is not secured, we will continue marketing your apartment for 'short-term' lets.
The minimum contract length for a short-term let is 12-weeks.
Please be aware that the landlord will be contracted should a student wish to book for a shorter period that that aforementioned.
> HOW DOES A STUDENT BOOK AN APARTMENT?
Students can book via our online portal, MyFortis.
Apartments are allocated at random, based on the ‘room type’ they select.
Should a student request a specific apartment number, for example they wish to book the apartment they viewed during their viewing, our lettings team will allocate the requested apartment after their initial payment has been made, and if their 14 day cooling period is active.
> CAN A NON-STUDENT RENT MY APARTMENT?
Fortis Lettings and Management do not offer full-length contracts to non-students.
However, if your apartment has been let on a 44-week contract, we offer short-term lets to both students and non-students over the summer period.
> HOW DO YOU SET RENTS FOR STUDENTS?
Fortis Lettings and Management conduct market research annually.
Alongside other factors including occupancy rates from the previous years, we determine rental rates for the following academic year.
Our annual market research and set rental prices are distributed to landlords.
> CAN I VISIT MY APARTMENT?
Landlords are welcome to visit the building to meet with our site staff and view their apartments.
It is however important that we respect tenants right to “quiet enjoyment”.
We would therefore request a minimum of 48-hours notice to allow us ample opportunity to arrange access with the tenant.
Please contact our lettings department if you would like to visit your apartment email@example.com.
> WHEN WILL I RECEIVE RENTAL INCOME FOR MY APARTMENT?
Fortis Lettings and Management account for rental income quarterly in arrears.
If your apartment is let for the academic year, your first rental income will be made on the 30th November.
Fortis Lettings & Management will deduct the relevant Service Charge and Lettings and Management fees before the remittance of the rental income is sent.
> WHAT HAPPENS IF MY APARTMENT IS NOT LET FOR THE ACADEMIC YEAR?
Landlords will be notified should they not secure a full-length contract for the academic year.
Fortis Lettings and Management will continue to advertise the building, with the aim of letting your apartment for the maximum number of weeks if possible.
> WHAT SHOULD I DO IF I WISH TO SELL MY APARTMENT?
Fortis Lettings and Management are unable to sell apartments on behalf of the landlord.
If you require further assistance, please contact our lettings department firstname.lastname@example.org.
> WHAT SHOULD I DO IF I WISH TO USE A DIFFERENT LETTINGS AGENT?
Landlords are free to use alternative lettings agents for their apartment.
Please contact our lettings department should you wish to use a different lettings agent.
> CAN I LIVE IN MY APARTMENT?
Fortis Lettings and Management recommend to all their landlords that 'non-students' do not reside in the apartment. Please speak with a member of the Lettings Team should you wish to reside in your apartment.
> DO I HAVE TO PAY COUNCIL TAX FOR MY APARTMENT?
It is at the discretion of the local council as to whether your apartment is liable for council tax.
As a general rule Students are exempt from paying council tax and tenants are responsible for payment or proving their exemption during a tenancy. During vacant periods the council may charge council tax at their discretion.
Please call the Lettings team should you receive a bill or have any queries relating to liability dates.
> WHAT HAPPENS IF MY APARTMENT NEEDS NEW FURNITURE?
You will be notified by a member of the Lettings Team should your apartment need replacement furniture.